In the event you’re on a Dropbox Enterprise group, however you’re not an admin, ask your admin to go to /support and add extra admins to the group to allow telephone entry for them.I renamed my home folder using these directions from Apple. You need to obtain a name inside an hour.

Enter a telephone quantity that may be dialed instantly.

Click on Assist within the left sidebar.

Click on Admin console within the left sidebar.

Telephone support is just out there to group admins with Dropbox Enterprise and Enterprise groups accounts, throughout native enterprise hours. In case your language isn’t listed at /support, you possibly can ship an e-mail or begin a chat in your most popular language, and also you’ll be routed to the suitable group. Register and go to /support to see your language choices. Relying in your account sort and site, support could also be out there in French, German, Japanese, Portuguese, and Spanish. How to obtain support in your most popular languageĪll Dropbox prospects have entry to support in English.

Reside chat and telephone support can be found throughout your native enterprise hours, 9:00 am – 5:00 pm.

Enterprise customers on the Enterprise plan can count on a response from e-mail support inside 1 hour, any day of the week.

Plus, Household, Skilled, and Enterprise customers can count on an e-mail response from support inside 1 enterprise day (Monday–Friday).Prospects of all account sorts can use the assistance heart, neighborhood boards, and chatbot 24 hours a day, 7 days every week.

How to obtain support in your most popular language.Support choices by plan and account sort.

Contact dropbox support